Refund policy

Refund & Returns Policy

Last updated: 5th October 2026

We want you to love your order. If something isn't right, contact us first and we'll fix it quickly. Most issues are resolved within 1 business day.

Contact us
Email: help@elvarabeauty.store | Replies within 24 hours, Monday to Friday
Please include your order number and, where relevant, a photo.

Shipping times and tracking
Orders are processed in 1 to 3 business days. Delivery usually takes [7 to 15] business days after dispatch, depending on your location. You'll receive a tracking number by email once your order ships. Tracking can take 2 to 5 days to update after dispatch.

Order hasn't arrived
If your order hasn't arrived [20] business days after dispatch, or tracking shows it's lost, contact us. We'll send a replacement or give you a full refund, your choice. Please contact us before opening a dispute with your bank or card provider, because we can usually resolve it faster.

Damaged, defective or wrong item
Contact us within [30] days of delivery with your order number and a clear photo. We'll send a replacement or a full refund. You don't need to return the item.

Changed your mind
You can return unused items in original packaging within [30] days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the item was faulty or incorrect. For lower-value orders, we may offer a partial refund and let you keep the item instead of returning it.

Items we can't accept back
For hygiene reasons, we can't accept returns of opened or used personal care items, such as eyelashes, skin care, hair care and face masks, unless faulty or damaged. Faulty items are always covered above.

Refund timing
Once approved, refunds go to your original payment method within [3 to 5] business days. Your bank may take a further 5 to 10 days to show it.

Cancellations
Orders can be cancelled for a full refund before they ship. Email us as soon as possible.

Your statutory rights
This policy doesn't affect your legal rights under consumer law.

Tips that reduce chargebacks more than wording does

  1. Refund proactively. A refund costs you the item. A chargeback costs you the sale, the product, a fee of around $15 to $25, and counts toward your dispute rate. Refund small complaints quickly.
  2. Use honest delivery estimates. Long shipping with a "fast delivery" promise is the top cause of disputes. Put the timeframe on product pages and at checkout too.
  3. Make the policy visible. Link it in the footer and at checkout, and add a checkbox or notice. This evidence helps you win disputes.
  4. Send tracking updates automatically. Shopify's shipping notification emails, or an app like AfterShip, cut "where's my order" disputes.
  5. Use a recognizable billing descriptor. Make the name on the card statement match your store name so customers don't dispute charges they don't recognize.
  6. Respond within 24 hours and keep every message. Support records are your main evidence in a dispute.
  7. Keep proof of delivery. Save tracking, delivery confirmations and customer emails for every order.